DELIVERY SHIPMENT POLICY

 

Diatech will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

 

✿ DELIVERY

UNITED ARAB EMIRATES

We offer delivery across the major areas of United Arab Emirates.

Please note that if you live beyond the city limits of the location you’ve selected then it may be necessary to collect your shipment. If you’re unsure about whether or not your address is too far please make sure to call us to avoid delays.

 

✿ SAME OR NEXT DAY DELIVERY

The majority of our customers should expect their delivery within one working day of placing the order. If you live in Dubai or Sharjah and place your order before 11 am we should be able to have your order out for delivery to you by that afternoon.

Ordering by Credit Card will significantly increase your chances of getting same day delivery as we won’t have to spend any time screening your order.

 

✿ ORDER TRACKING

For all our customers, you can track your order via phone or via email.

 

✿ CANCELLATION

You can cancel your order at any time before the order has been shipped from our warehouse. Once you’ve received the shipping confirmation it will not be possible to cancel your order but you may return or exchange your order.

Failure to receive a shipment or accept calls from our carrier partner without a legitimate reason may result in your account being blocked from making future cash on delivery orders and you will have to pay for the customs duty if the rejected order was in Saudi Arabia.