Cancellation,Return and Refund Policy

Thank You for shopping at diatech-uae.com . If you are not entirely satisfied with your purchase or wish to return items purchased from us, please read our returns policy below. Please note that the policies listed below are not congruent with the returns policies of any retail stores operated by Diatech Medical Equipments Trading and Maintenance L.L.C

Returns

  • Returns forms with full instructions are included with all deliveries.
  • We accept returns within 48 hours of receipt.
  • We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.
  • If the item you have received is damaged, defective or not as described on the website, we will endeavor to send you another or you will receive a full refund along with any shipping fees applied.
  • If your purchase is counterfeit, you will receive a full refund along with any shipping fees paid.
  • Damaged, defective, counterfeit or wrong products need to be reported within 24 hours of receipt to receive credit.
  • Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.
  • All goods are to be returned at customers’ expense, except in the case of faulty, damaged, defective or not as described on the website.
  • Refunds will be done only through the Original Mode of Payment.
  • There are a few certain scenarios where it is difficult for us to support returns:
    1. Return request is made outside the specified time frame.
    2. Product is used, damaged, or is not in the same condition as you received it.
    3. The product is not on the Non-Returnable list.
    4. Any consumable item which has been used or installed.
    5. Products with tampered, broken seal or missing serial numbers.
    6. Anything missing from the package you’ve received including leaflet, labels, catalogue, original packing, freebies and accessories.
    7. Badly stored products

Exchanges

Exchanges for any eligible products purchased from the Site is available up to 14 days from the date of delivery. To submit an exchange request, please email us at returns@diatech-uae.com and we shall provide instructions to complete your exchange.

Any successful product exchange request shall receive a credit of equal value to be redeemed within the Site. Please note that the credit will not be valid for any retail outlets operated by Diatech Medical Equipment Trading LLC.

Refunds

Refunds for any eligible products purchased from the Site is available for up to 7 days from the date of delivery. To submit a refund request, please email us at return@diatech-uae.com and we shall provide instructions to complete your exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your financial institution.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again or contact your credit card issuing institution, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at return@diatech-uae.com

 

Sale/Clearance items

Only regular priced items may be refunded, unfortunately, sale/clearance items cannot be refunded unless defective.

 

 

Cancellations

We strive to fulfil your orders at our earliest hence any order cancellation through the website can only be processed within 24 hours after the order was placed with the exception of ‘Same-Day’ delivery options.

Any cancellations done after 24 hours of placing the order or ‘Same Day’ delivery orders shall be processed as a return and a returns claim must be submitted toreturn@diatech-uae.com

Defective Items

If you have received a defective item, we would like to sincerely apologize for any inconveniences this may have caused.

The following products purchased from the Site are classified as defective and are eligible for a complete refund within 30 days of purchase with proof of purchase:

*Faulty products that do not operate as advertised.

*Products, not the same as described by the label or description on the Site.

*Product not suitable for the intended use as described by the Site.

Please notify us about the defective items at as soon as the defects are discovered by emailing us at return@diatech-uae.com and we shall handle your claim with utmost urgency.

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